FAQ

SHIPPING

1.Do you ship worldwide?

We only ship to the USA/UK/AU/CA and free shipping if your order amount is more than 239 USD.

2. Where you ship goods from ?

Normally we ship the goods from China, some hot items will be sent from our US warehourse.

3. What is the shipping time ?

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to our facetoryfor dispatch within 24 hours after the order is placed. The workshop and picking up process the orders, which takes an additional 1-3 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 5-12 business days.

4. How do I track my package?

You can track your parcel via the Confirmation Email. Also, you can click “Order Tracking” link on our website.

 

 

PAYMENT & ORDERING

 

1. What payment terms you can accept?

We can accept Paypal & credit card through PayPal.

2. My payment was declined, why?

Try using PayPal as your checkout method (they accept VISA, MasterCard, American Express and Diners Club)

3. How do I cancel my order?

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

4. Is my information is securing using this site?

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

5.What if my address is wrong?

If your address is not available, we will send you an email to you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.

 

RETURN & REFUNDS

1. What is your refund policy?

Our complete return policy is located at the Returns & Refunds link at the bottom of the site

2.How will you refund me ?

You can find our refund policy by the link The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. Please allow 3-5 days for the funds to show in your account.